Telecom & Contact Centres
National Contact Centre — Largest in Syria
Supply, installation and operator training for the largest telephone call centre in Syria, covering the central administration and regional governorate sites.
Syrian Telecommunications Establishment (STE)
Client
Damascus · Homs · Aleppo
Location
2023
Year
Atmata Group
Delivered by
3
Governorates covered
Largest in Syria
Deployment
Scope of work
- Multi-site contact centre architecture across central administration and three governorates
- Supply and installation of agent positions, recording, IVR and supervision consoles
- Inter-site interconnection and centralised reporting
- Structured training programme for STE personnel operating the platform
- Go-live support and handover with full documentation
Outcome
A unified national customer-service capability for the state telecom operator, with trained in-house teams running the platform from day one.
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